Shipping and Returns
Order Processing Time
All orders will be processed promptly and original artwork should be shipped within 2-3 days and may arrive in 4-10 business days, depending on the carrier and service.
We care about your order and have taken substantial precautions to ensure your artwork arrives safely! All artwork is well-packaged to prevent damage during shipment. Our standard shipping carton for canvases and framed works is specially designed for shipping paintings and is puncture, shock and crush resistant. We recommend retaining this carton and all packaging material for future use as it can come in very handy when moving or transporting the artwork.
If your artwork arrives damaged, let us know immediately so we can address it. We may request a couple of photos of the damage so we can determine how we could avoid such occurrences in the future. If the shipping box is intact, we may choose to send you a return shipping label and would request that you kindly return the damaged artwork.
We genuinely hope your purchased artwork meets your satisfaction. However, we do offer an extremely generous 365-day, no questions asked, return policy. We only ask that you pay the return shipping costs.
Also, artwork should be returned only after prior authorization has been obtained from us via e-mail or phone. If you need to return an item, please contact us with your order number and details about the artwork you would like to return. We will respond quickly with instructions for how to return items from your order.
Your package may be shipped by either the USPS, FedEx or by UPS depending on destination, costs, package size, weight and other factors. Orders will be shipped from the artist’s studio located in Houma, Louisiana. If your order is expected to be delayed, we will promptly contact you via email. For customers in Houma or around the New Orleans area that would like to have their artwork delivered, we can provide that service for a small fee of $15 plus $1 per mile of travel. Another option for those living close by is an arrangement to pick up the artwork at the artist’s studio.
Shipment Confirmation and Order Tracking
Depending on the carrier and service, you will be provided with a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number should be active within 24 hours.
For shipping to destinations outside the US, please note that the addressee is responsible for all duties and customs charges incurred for international deliveries. We apologize for the burden this may cause. Contact us to work out the details.
If you have any questions or comments concerning shipping or returns, please feel free to contact us.